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Support Manual: FrontPage
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Naming Your Main Page and Where to Upload
FrontPage 2002
Publishing with Microsoft Publisher or Netscape Composer
WinSCP (secure FTP) for PC Users
WS_FTP for PC Users
Fetch for Mac Users
Secure Shell (SSH)

 Customers with Microsoft FrontPage extensions installed on their sites should use only the FrontPage publishing feature to transfer those files created with FrontPage (Front Page files have an _underscore preceding the file or directory name). Using regular FTP can corrupt those extensions, disabling the functionality of the FrontPage web; if this happens, we will need to run a fix on the extensions or possibly reinstall the extensions. 

You can use regular FTP if installing your own cgi scripts or any other file not created with FrontPage.

Publishing Your Site
Creating Child Webs
FrontPage FAQs

  1. What are FrontPage server extensions?
  2. How do I get them installed for my site?
  3. Are there any limitations if I choose to publish with FrontPage?
  4. Are FrontPage extensions supported through the secure server?
  5. What is a WebBot?
  6. Do you support FrontPage 98 and 2000?
  7. Why do I get an Internal Server Error when trying to publish to my site?
  8. Why does FrontPage seem to hang, and even time-out when establishing a connection?
Publishing Your Site
To publish your site using FrontPage, follow these steps: 
  1. Get online with your Internet Service Provider (ISP). 
  2. Open Microsoft FrontPage. 
  3. Open the web that you wish to publish. 
  4. Click on Files then Publish Web
  5. A Publish Web dialogue box will appear. Enter in the domain name of the site in which you want to publish the pages to (use as the Destination Web Server). Leave the Destination Web Name blank. 
  6. If you have an existing page and are updating it, you have the option of only publishing changed pages or re-publishing the entire site. 
  7. Click on OK when you are finished with your selection. 
  8. You will be prompted for your userid and password if you have never connected to the server during your session. Enter this information in the spaces provided and proceed. 
  9. During the publishing process you will see the pages listing, copying and updating the server. 
  10. You can check the changes by going to your site in an open browser. 
Creating Child Webs
Step 1
Log into your account.

Step 2
Create a folder by right-clicking on the url inside the folder list and choosing New Folder. Name the Sub Web whatever name you want and then press return.

Step 3
Right-click the new sub folder and choose Convert to Web.

Step 4
If the warning below appears, click "YES".

Step 5
Double-click the new sub web and a new window will appear like the one below.

Step 6
Next, you will need to password-protect the sub directory (with its own user id and password). Click on Tools, Security, Permissions. Please remember you should be in the child web FrontPage window and not the main window. This is apparent by the number of files in the folder list.

Step 7
Choose "Use unique permissions for this web" and click Apply; then OK.

Step 8
Still in the Permissions pop-up window, click on Users tab.

Step 9
Next, click on Add Users. Enter the User Id (Name) and Password. Choose from a list of permissions.

 FrontPage FAQs
What are FrontPage server extensions?
FrontPage server extensions are CGI programs that provide the server side implementation of FrontPage. FrontPage communicates with the extensions via Hyper Text Transmission Protocol (HTTP) using a Remote Procedure Call (RPC). 

When the server sees the "POST" request addressed to the FrontPage server extensions it simply directs the request to the appropriate CGI program. The extensions implement authoring (uploading/downloading documents, To Do Lists), administration (setting end-user, author, and administrator privileges), and dynamic content (browse-time WebBot components). 

Without the FrontPage Server Extensions you will not be able to take advantage of the WebBots that are available through FrontPage. Also, without the extensions you cannot author and administer your web using the tools provided as part of the FrontPage Editor/Explorer package. 

How do I get them installed for my site?
At the time of ordering your Web hosting plan, you can request the extensions installed. If you already have your hosting account setup with us, just send an e-mail to support. Include your domain name. To validate the request, the request must come from the e-mail address we have on file for your account. Installation will be complete within 24 hours. We will e-mail you a confirmation.

Are there any limitations if I choose to publish with FrontPage?
You may create as many child webs as your disk storage space allows. However, for each child web you publish, FrontPage duplicates certain information into indices and hidden files. This adds "overhead", increasing the storage space required for your files.

Are FrontPage extensions supported through the secure server?
No. You will not be able to call the FrontPage forms through the secure server. As an option, you can use the free formmail.cgi script we provide. Use the following syntax in your html form file:

<input type=hidden name="recipient" value="">
<input type=hidden name="subject" value="Online Order">
<input type=hidden name="redirect" value="">

For a secure form action you must call the actual form page with a secure URL:

What is a WebBot?
WebBots are the mechanism for invoking many of the interactive features built into FrontPage. These features are added to your web through the FrontPage Editor | Insert FrontPage Component. 

Some, such as Include and Substitution allow elements of the web to be entered once and included in any or all of the pages by inserting the Bot component referencing that element for example a logo or a navigation bar. Changes made to the "master" element are made automatically to any page containing the referencing WebBot. 

Other WebBots, such as Search, Table of Contents and Timestamp, control dynamic browse-time features. These WebBots work "behind the scene" to keep your site up-to-date for visitors. 

Do you support FrontPage 98 and 2000?
Yes. The FrontPage 2002 extensions we have installed on the servers also support FrontPage 98 and 2000. All the standard extensions FrontPage offers will work on your domain with the exception of ASP and Microsoft Access database integration. 

Why do I get an Internal Server Error when trying to publish to my site?
There are a number of reasons this can happen. Usually a reinstallation or running a fix on the extensions will correct the problem. Please contact support when you get this error.

Why does FrontPage seem to hang, and even time-out when establishing a connection?
There are a number of reasons why FrontPage hangs. Most of the time it is related to the amount of data in your /www directory, both in size and number of files/directories. The more files/directories and size of data, the longer it will take FrontPage to log in. Large amounts of data (> 50 MB) or a large number of files or directories ( > 500) can cause FrontPage to severely hang and even timeout. If there are connectivity problems between your ISP and our servers, then this can also lead to FrontPage hanging or even timing out. When you have these problems, we recommend creating smaller sub webs