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Support Manual: E-Mail Features and Plusmail Web Control

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Delete / Change Users Passwords
How to Create Your POP3 E-mail Accounts
POP3 E-mail Settings
Webmail
Automated Virus Scanning
Spam Filters
Spam Tips
E-mail Aliases/Redirects (Catch-all)
Autoresponders
Maillists
Subscribable Maillists
Edit Website (Site Manager)
Password-Protect Directories (Site Manager)
Preconfigured Scripts



Delete / Change Users Passwords
From your Webcontrol, select User Manager. 
You can change the password for any user, or remove the user from your account. Just check the radio button corresponding to the account you want to manage, then select the appropriate action.

How to Create Your POP3 E-mail Accounts
From your Webcontrol, select User Manager. Then click on Add User. The username must be unique to the server. If you get the following error message: 

"User exists. Choose another username."

 You will need to create a different login. This error means that another domain on the same server has already setup that username. There is a work-around for this. You can create a slightly different username and then create an e-mail alias so that the original e-mail address you wanted is forwarded to the username you created. For example, if the username "sales" is not available, you can create something like "sales2"; then create an e-mail alias so that "sales" is forwarded to "sales2@yourdomain.com". To create an e-mail alias/redirect, select Email Forwarding from the Webcontrol. 

NOTES:

 Your account includes Unlimited email Aliases. "anything@yourdomain.com" will be sent to your default pop: "yourdomain@yourdomain.com" as long as it's not set up as a seperate pop and as long as you keep the default line in your redirect file. We encourage you not to set up multiple pops for the same user and take to advantage of your unlimited aliases and redirects instead. Maintaining several pops for the same user is unnecessary.

 Autoresponders and maillists cannot have the same name as a POP e-mail account. This will create a conflict and your POP e-mail accounts will not work.

 If you are creating a POP account, leave the Directory field blank. This is only used when setting up an FTP or Shell account and you want to restrict the new user to a particular directory within your /www folder. 

 Additional FTP/Telnet Accounts Contact sales for pricing and to have this feature unlocked.

POP3 E-mail Settings
The easiest way to access POP3 e-mail is through a program such as Eudora or Microsoft Outlook. Listed below is a example that assumes your domain is fred.com.

Full name = fred 
Email = fred@fred.com 
Internet Mail server = fred.com 
Account = fred 
Pass = xxxxxxxx 
SMTP = fred.com 
From = anything@fred.com

For step by step setup instructions for your particular email program, refer to the "help" guide which is located on the toolbar within your email software. 

 NOTE:
To close Spam relays on our servers, in order to send mail through our SMTP server you will need to check your email box prior to sending, and the reply address must be something@yourdomain.com.

 Incoming and outgoing e-mails cannot be larger than 3.0 mb.

 MSN, Earthlink Users (and now many other ISP's)
If you can not send email with your domain.com SMTP setting, your ISP has port 25 blocked. (Many ISP's are changing to this in efforts to stop relaying which help to control spam)  If this is the case,  Instead of using your domain.com name as the Outgoing SMTP server in your e-mail client, you will need to use your dial up or cable providers SMTP settings. (You can still use your domain name "from" email address). 

Webmail

Webmail is a way of accessing your site's pop email accounts using your web browser. This easy to use tool allows capabilities such as retrieving email, composing, replying, forwarding sending file attachments, and deleting email messages.

Webmail isn't intended to take the place of your favorite email software. Our webmail script is designed to be a fast, simple alternative so that you can have access to your email when you're away from your computer. As long as you have access to the Internet and a Web Browser, you will be able to get and send your email from anywhere. Important! Remember to LOGOUT After Each Session!

It's easy to use, simply go to the webmail log-in page at http://www.yourdomain.com/webmail and enter your pop username and password. *If your pop email address is: "john@mydomain.com" your pop username would be: john.

Note: By default the "from" email address is set to: "webmaster@yourdomain.com". To change this to your email address, log into SquirrelMail, click on "options", "personal information" and fill in your preferred "Name and Address Options".

Automated Virus Scanning
The servers and your email are protected from the most current viruses.

Unlike most anti-virus solutions that update only weekly or daily, our anti-virus software is
updated each hour. This helps us to stop rapidly deploying viruses that spread around
the globe in the matter of a few hours, such as the Anna Kournakova virus.

Both Incoming and Outgoing mail are scanned for the most current viruses.
If a virus is found and the infection can be cleaned and rendered safe for viewing, it will be sent to your Inbox. 
If cleaning the infected email is not possible the infected email will simply be deleted before it is placed in your mailbox.

The systematic virus scanning of email should not prevent you to exert caution when reading email. 
You should consider the following questions before opening any attachment:

  • do you know the sender? 
  • does the sender usually write to you in that particular language? (receiving a message in English from a Thai sender) 
  • does he usually send you this sort of message? (a business relation should not send a joke message) 
  • does the sender use that signature? 
  • why is the sender sending you this file? 
  • do you trust the sender to be actively looking for viruses? 
If any of the above is "no", wait before opening the attachment. 
Ask the sender if he really emailed that file to you on purpose, and wait for his answer. 
A little delay is better than being sorry.

Also note that some attachments can have misleading names like image.GIF.exe that looks like an image 
but is really an executable file (a program). Some email programs can even hide the .exe part under the 
false argument that a filename can only have one extension. In any case, never open a file with a misleading name, 
such names are forged to have you do something you would not do under normal circumstances.

Spam Filters
In addition to virus scanning, SpamAssassin is installed at server level for SPAM detection and filtering. 

SpamAssassin uses its rule base, and a wide range of heuristic tests on mail headers and body text to
identify "spam", also known as unsolicited commercial email.

Please note that it is possible that a very small amount of legitimate mail may
get denied due to our use of these Anti-Spam Filters. We feel that this is a small 
price to pay to eliminate the large amounts of completely unwanted junk mail (SPAM). 
The filters have been tested extensively, and have been found to be the most effective 
(ie: block very few legitimate messages) while filtering a large percentage of spam.

The implementation of these two services provides behind-the-scenes protection
against the majority of dangerous and unwanted email.

POP3 Spam Tips
Spam hogs crucial bandwidth. Average computer users eventually detest 
downloading their email because of all the junk they receive. With the help 
of software, ingenious filtering techniques, and legislation, you can turn the 
tables against unsolicited emails without doing anything illegal. 

Ray Everett-Church is cofounder and counsel for CAUCE
(Coalition Against Unsolicited Commercial Email)
an ad hoc, volunteer organization created to advocate a legislative solution 
for spam. Here are his spam-fighting tips: 

  1. Don't reply to spam. 
  2. Don't post your email address on your website or in a newsgroup. 
  3. Check a website's privacy policy before giving it your email address. 
  4. Use a spam filter. Spam Killer is a good filter (Most email softwares offer filters)
  5. Send the offender's email header to your ISP. 
  6. Never buy anything advertised in spam.
E-mail Aliases/Redirects (Catch-all)
Email forwarding (also called an email redirection) is used to redirect email from one address to another. For example, you might have sales@yourdomain.com automatically redirected to your sales personís personal email address, and support@yourdomain.com redirected to your support personís personal email address. 

You may also have redirects set-up to send email to more than one address. For example, you may have email addressed to support@yourdomain.com redirected to each member of your support staff. With our Plusmail Webcontrol, creating e-mail redirects is as simple as filling in the blanks. Once you've logged into your Webcontrol, select the Email Forwarding button.

The LEFT column in your redirect file must be an ALIAS, anything to the RIGHT must be an actual POP.
(anything not setup as a pop is considered an alias). 

 To set-up an email redirect:

  1. Address: Enter the name or title portion of the address only. For example, you would enter sales and not sales@yourdomain.com. 
  2. Forward To: Enter the FULL valid pop email address that you want the email forwarded to. For example, joe@elsewhere.com (Type carefully. If you make an error the email will be forwarded to an incorrect email address). 
  3. Also Forward To: If applicable, enter the FULL valid email address of others you want this email to go to. For example, jack@overthere.com. 
  4. Add/Edit Redirects: Click this button to save your changes.
To edit or delete an existing redirect, simply change or remove the information in the entry fields and click on Add/Edit Redirects. 

NOTE:

  • Deleting the "default" entry will remove the catch-all feature. What this means is, as long as the default line is in, any mail sent to @yourdomain.com that is not setup as a separate e-mail redirect or POP account, will automatically get delivered to the default POP account. If you remove the "default" line, then the catch-all feature is deactivated.
  • Pop accounts can't be redirected, only aliases can. If you want to redirect an alias, be certain that it is not setup as a pop. The left column in your redirect file has to be an alias, anything to the right has to be an actual pop.
  • Please note that it takes up to 10 minutes for the .redirect file to go into effect after you've updated it. 
Autoresponders
An autoresponder is a pre-determined message with information you want automatically sent to anyone who emails a designated email address/alias (non pop account) at your domain. When an email is sent to a mailbox that you have assigned an autorespond message to, the autoresponder automatically sends a reply. You can easily create an autoresponder with the WebControl System provided with your domain.

 To set-up an autoresponder: 

  1. Put the email address in the Email Address box that you would like people to send to in order to receive your autoresponder. If, for example, you want people to be able to send an e-mail to info@yourdomain.com, put "info" (without the quotes) in this box. 
  2. Enter the subject in the Subject box. 
  3. Create the message you would like people to receive when they email you. 
  4. Click "Save Autoresponder". You can always edit, view, or delete them later. 
  5. Assuming you created the autoresponder "info@yourdomain.com", add the alias "info" to your 
  6. Send an email to that address to make sure it works! 
NOTE:
Autoresponders and maillists cannot have the same name as a POP e-mail account. This will create a conflict and your POP e-mail accounts will not work.

If you want to receive the email that was sent to your autoresponder. Assume your autoresponder is setup as "info". Just put the following in your .redirect file:

            info yourdomain@yourdomain.com

The original email message will be sent to yourdomain@yourdomain.com, and the original sender will get the autoresponder.

Important Note: setup your autoresponder first, then add the alias to your .redirect file or your autoresponder will not work. 

Maillists
Mailing lists are a popular way for people to send and receive information of a particular type. For example, you might wish to add all of your customers to a mailing list, then notify them all of upcoming sales or specials with just one email flyer. 

To create a new mailing list:

  • Click on Mail Lists from the left nav bar.
  • Enter the maillist address in the "Email Address of Mail list" box. For example, if you wanted the list to be newsletter@yourdomain.com, you would enter newsletter in the box.
  • Type the e-mail addresses you want added to the list under "List of Email Addresses ". If you run out of spaces, save your changes and then edit the list (see below) and more boxes will be added to the form. 
  • Press the Save Maillist button when you are done.
To edit a mailing list:
  • Click on Mail Lists from the left nav bar.
  • Highlight the maillist you want to edit and click on "Edit Maillist".
  • You will see all the e-mail addresses in the list. You can add or remove addresses. Once you are done making your changes, click on "Save Maillist".
To delete a mailing list:
  • Click on Mail Lists from the left nav bar.
  • Highlight the maillist you want to delete and click on "Delete Maillist". 
NOTE: The maillists only work when you have the maillist address as the first address in the "To:" field. E-mail sent to the list CANNOT exceed 75k. Autoresponders and maillists cannot have the same name as a POP e-mail account. This will create a conflict and your POP e-mail accounts will not work.

 If you Opt to password-protect your maillist:

  • When you send mail to the list, in the body of your message, on the very first line, type the 8-character password you created for the list. Double-space, then begin typing your message. When the recipient gets your e-mail, the password will not appear and if they reply to the e-mail, it will not get sent because the password is missing. Always test your maillists to make sure they work correctly.
Subscribable Maillists
Making a mailing list subscribable allows your customers to subscribe to your mailing list simply by emailing a certain address.

 To add a subscribable mailing list

  1. Enter the address where your customers will send email to subscribe to the list.
  2. Enter the mailing list name (i.e., newsletter@yourdomain.com).
  3. Enter a short message that will be sent to your customers once they are subscribed to the list. 
NOTE: The maillists only work when you have the maillist address as the first address in the "To:" field. E-mail sent to the list CANNOT exceed 75k. Autoresponders and maillists cannot have the same name as a POP e-mail account. This will create a conflict and your POP e-mail accounts will not work.

 To password-protect your Subscribable maillist:

  • FTP to your account. In your /home directory you will see a folder called "maillists". Open this folder. You will see your maillist within this folder. Download this file in ASCII format to your computer. Open the file in a text editor like WordPad. On the very first line before the first e-mail address, type an 8-character password starting with a number. Save the file and reupload in ASCII. 
  • When you send mail to the list, in the body of your message, on the very first line, type the 8-character password you created for the list. Double-space, then begin typing your message. When the recipient gets your e-mail, the password will not appear and if they reply to the e-mail, it will not get sent because the password is missing. Always test your maillists to make sure they work correctly.
Edit Website

"Site Manager"

The Site Manager will be a very important tool in the creation of your web site. After all of your hard work, you will need to upload the web site to your server space on our computers. The Site Manager is where you will begin.
  • It is very important that you name your home page, the first page that you want visitors to see when they visit your web site, to index.htm or index.html. When a browser visits your web site by typing in your domain name, i.e., www.yourdomain.com, the browser program will automatically search for a page titled index.htm or index.html by default. If the browser does not find one, your visitor will not be able to get into your web site without a specific page name to add to the domain URL. 
  • Once you name your first "home" page index.html, you will need to upload it to the www directory in your account. 
To Upload to www
  1. Check off the yellow folder titled "www" and click on the link to open it. In this folder, you will see files that have been installed to your account. 
  2. Click on "Browse" in the File Upload section. Find the index.html you created for your home page. Save as index.html and press upload. This will transfer this file from your computer to ours. 
  3. You should see the index.html file in the "www" folder above. 
  4. Once it is uploaded, you can edit, rename, or delete each file you create. 
  5. Open up your web browser and type in your domain name. You should see the page you created in your browser. 

  6. Through this web interface, you can click on the appropriate buttons to move, delete, and modify files that you have created. As your web knowledge increases, you may create more folders for better organization. The left side of the screen controls the directories and subdirectories of your account. The right side controls the individual files. 
To Change Permissions on a File
  • Click the folder or file icon to the left of the directory or file. Check the desired permissions and click "set permissions"
To Edit, Move, Delete or Rename
  • Select a file to perform the desired action and press the submit button at the bottom of the screen.
To Create a new file or Make a Directory
  • Type your new desired file or directory name and click on "new file" or "make directory".
Password-Protect Directories
Sometimes part of a web site will need to be password protected so that only certain users can access it. You can create password protection that will block access to all users except those with passwords that you create. It is generally not a good idea to password protect your "www" directory, because no one will be able to access your web site. 

To password protect a directory:

  • Once you have created a directory you want to protect, login to your Webcontrol. Select Site Manager. Click on the directory you want to password-protect. If the directory is inside another, (i.e., /images/secret/), select the subdirectory. 
  • Click "Protect".
  • Type a username and password. Click Add User. Repeat the process to add more users. You can also remove users from here.
  • To test it, type in the path name that you have protected (i.e., http://yourdomain.com/protect/protected.html) to see if a password window is displayed.
  • If you want to completely remove password-protection from a directory, follow Step 1 above. Then check the box to "Enable expert mode (shows hidden/system files)". Press the Refresh button next to this. You will see the following 2 files:
     .htaccess
    .htpasswd

     Delete both of these files.